PROGRAM OBJECTIVES:

Experience indicates that many criminal investigations today succeed through the extensive utilization of Telephone Company (TelCo) technology or records. The use of court order wiretaps and record subpoenas continue to grow as criminal sophistication and use of the telephone networks continue to increase. Federal and local law enforcement agencies have come to depend on technology and records offered or maintained by TelCos' throughout the nation. Criminals make extensive use of the communications network to conduct their criminal enterprises. Law enforcement agents must know what the technology is and how to access Telco technology and records that will assist them in documenting these crimes.

This legal process program is aimed at law enforcement agencies and government institutions who wish to improve their knowledge and understanding of the inner-workings of the telephone companies. Information and techniques available to law enforcement, with or without legal process requirements will be discussed. The program will suggest solutions in the areas of court order wiretaps, record's subpoenas, and liaison with TelCo security and service personnel.

PURPOSE

The purpose of the "Telephone Technology Investigations" program is to train attendees to ensure that they can apply a standard level of adequate and timely Telecommunication Security policies and procedures within Homeland Security environments.

WHO SHOULD ATTEND:

This course is for federal and municipal law enforcement agents, attorneys, and other government agencies' personnel with subpoena powers and the need to access TELCO technology and records for use in investigating and documenting criminal enterprises.

Participants Who Complete This Course Should Be Able To:

• Have a basic understanding of information and techniques available from the TelCos
• Understand the basics of court order wiretaps
• Understand the basics of the legal process requirements of the TelCo
• Be able to develop a working liaison with TelCo personnel,
  particularly with the security organizations
• Have a basic understanding of telephone technology
• Identify the differences between POTS (Plain Old Telephone Service) and Cellular technology

CONTINUING EDUCATION UNITS (CEU):

Continuing Education Units (CEUs) are nationally recognized units in qualified programs which allow the participant to document all non credited work completed. CEUs may be used as evidence of increased performance capabilities and for job advancement. They are recognized by many professional organizations and companies.

CERTIFIED PROTECTION PROFESSIONAL (CPP) RECERTIFICATION:

Documentation of attendance at these programs may be submitted to the ASIS Professional Certification Board for consideration of recertification credit by qualified Certified Protection Professionals.

NORTH CAROLINA PRIVATE PROTECTIVE SERVICES BOARD  (NCPPSB)

This "Telephone Technology Investigations"  program has been reviewed and is "Approved by the North Carolina Private Protective Services Board". This Board regulates and licenses all Private Investigative, Security, & Counterintelligence activity within the State.

PRINCIPAL INSTRUCTORS:

G. F. Bryant Jr.;  is a member of the Electronic Crime Task Force with the Miami Division of the U. S. Secret Service.  He is an internationally recognized Physical, Operational and Technical Security Analyst, Contingency Planner and Educator with more than twenty five years of combined experience in physical & operational security, and investigation technologies. He founded Bryant & Associates to provide threat assessment, risk analysis and systems integration after serving several years as the primary technician for a governmental law enforcement agency. He teaches and consults internationally on state-of-the-art equipment, techniques, and operational procedures to managers, technicians and other security & loss prevention professionals in both government and private industry that include numerous Fortune 500 companies. The originator and developer of extensive technical, operational and managerial security & life safety programs at the university level, Mr. Bryant is active in the design, application, installation and field maintenance of Integrated Facilities Protection Systems utilizing the Total Facilities Management approach. He is a frequent speaker at international conferences and exhibitions and his articles regularly appear in various security industry publications. Mr. Bryant is an active contributor to new product development projects for many international manufactures.

Mr. Bryant served as Chairman of a Chapter of the American Society for Industrial Security (ASIS).  He is a member of the South East Florida Chapter of the Association of Contingency Planners (ACP) and the National Defense Industrial Association (NDIA). He has also been a member of the Armed Forces Communications & Electronics Association (AFCEA), The Academy of Security Educators & Trainers (ASET), the Fire Educators & Technology Section of the National Fire Protection Association (NFPA) and served on Committee F-12 on Security Systems & Equipment of the American Society for Test & Material (ASTM). Mr. Bryant contributed to a monthly column on Systems Integration in Access Control & Security Systems Integration magazine and was the Technical Editor of International Corporate Security, a magazine published in the United Kingdom. He has been appointed to the advisory boards of Defense & Security Electronics, CCTV Applications & Technology, Access Control & Security Systems Integration, Security Technology & Design and Southeast Asia Fire & Security magazines.

Doug Gould, CISSP;  is the Chief Information Security Officer at the World Institute for Security Enhancement, and is associated with Bryant & Associates. He is an internationally recognized expert in the field of computer security and forensics. Currently President of Gould Professional Services, Inc., he is an electrical engineer, computer scientist, computer security consultant and computer forensic examiner, with over 28 years experience in computer and security professions, including 14 years as a Member of the Technical Staff at Bell Laboratories.

He is a leader in providing security related services to Corporate Clients and Government Agencies. He has served as the principal architect for some of the world's largest e-commerce enabled businesses, and has led and managed security consulting services for a large Fortune 500 company. He has also held computer and network security responsibility for a U.S. government agency, including serving as the lead forensic investigator.

Mr. Gould served on the past Board of Directors of the Carolinas chapter of the Information Systems Security Association, and currently is the President of the Eastern Carolina InfraGard organization, one of the largest and most successful in the nation. He frequently assists law enforcement in investigations and has been called upon by the FBI and Secret Service for his expertise to assist in evidence recovery in major computer crime incidents.

Mario C. Martinez, M.P.A., CFE, CIFI; is an internationally recognized Consultant in Telecommunication Security with a Master of Public Administration in International Affairs. Mr. Martinez is the Director of Administration at the World Institute for Security Enhancement and retired as Director of Security for Southern Bell Telephone and Telegraph Company directing all corporate security operations in the southern district of Florida. During his career he participated in a number of law enforcement task forces in Florida and Washington D.C. to enhance telecommunications technologies available for criminal investigations. During his tenure with Southern Bell he attended numerous management, technical, telecommunication, and investigative security courses. He has also developed and presented numerous programs in the areas of computer security and investigation.

Mr. Martinez has represented Southern Bell's business interests in the United States, Canada, and Spain. He was assigned to review security measures at Compania Telefonica Nacional de Espana (Telefonica) following terrorist bombing attacks directed at telephone company facilities in Madrid. He was later assigned to review telephone facilities security measures in Barcelona, Spain in connection with the 1992 Olympic Games in Barcelona. He has been cleared "Top Secret" by the Department of Defense and the Federal Bureau of Investigation..

Mr. Martinez is an active member of numerous associations including the American Society for Industrial Security (ASIS). He is a Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners and a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units. 

Additional instruction may be provided by other faculty members, which might include:  

Norman R. Bottom Jr., Ph.D.;  is a member of the Board of Advisors at the World Institute for Security Enhancement. He is an internationally respected security and loss control expert and is associated with
Bryant & Associates. His career began more than twenty five years ago with the Defense Intelligence Agency.
Dr. Bottom designed and staffed one of the first masters programs in security at the university level, and has taught graduate and undergraduate courses in executive protection, international security management, terrorism, industrial & institutional security, crime prevention, information security, security supervision & administration, security management and security undercover investigations.

Dr. Bottom frequently instructs before international associations, conferences and expositions on a variety of security and loss prevention topics. He has authored and reviewed numerous articles and is the author of the book " Security / Loss Control Negligence, " co-author of " Industrial Espionage: Intelligence Techniques and Countermeasures," and senior author of " Security and Loss Control," and authored " Parking Lot and garage Security Handbook, " Dr. Bottom is a faculty member of the Canadian Security Academy and is Editor of the Journal of Security Administration.

Dr. Bottom is an active member of the Academy of Criminal Justice Sciences, Association of Former Intelligence Officers, Communications Security Association, International Association of Professional Security Consultants, National Association of Legal Investigators and has been certified as a Personal Protection Specialist by the Nine Lives Associates.

Dr. Bottom is a past president of the Academy of Security Educators and Trainers which has certified him as a Certified Security Trainer (CST), and is a Certified Protection Professional (CPP) by the American Society for Industrial Security. He is also a Certified Protection Officer and a Personal Protection Specialist.

Phillip A. Parker, M.A.;  is a member of the Board of Advisors at the World Institute for Security Enhancement. He is a former special agent with the Federal Bureau of Investigation. He retired as Deputy Assistant Director for Operations of the Intelligence Division, directing all counterintelligence and counter espionage investigations and operations in the United States. He has been the U.S. representative to the NATO Security Committee in Brussels and an F.B.I. representative to several INTERPOL conferences. In 1987 Mr. Parker was awarded the National Intelligence Distinguished Service Medal for exemplary accomplishments while serving as Deputy Assistant Director. He testified before and was quoted by the Stillwell Commission.

Mr. Parker presently provides investigative and security consulting through Phillip A. Parker and Associates LTD. and in association with Bryant & Associates. He possesses a Bachelors Degree from Old Dominion University and a Masters Degree from Indiana University. He is also a graduate of the National War College. Mr. Parker's security services include protection from industrial espionage, protection of classified or proprietary information, crisis management, security surveys and as an expert witness.

Mr. Parker is a member of the Society of Former Special Agents of the FBI, the Association of Former Intelligence Officers and the American Society for Industrial Security.

Telco Technology Investigations

PROGRAM OUTLINE:

            TTI-01    Legal Elements

• Federal Statutes
• Enabling State Statutes
• Foreign Intelligence Surveillance Act
• IRS Rules
• Subpoenas - Summons

            TTI-02    Law Enforcement Requirements

• Intercepts
• Telephone Records

            TTI-03    Telephone Technology

• General Discussion
• POTS - Plain Old Telephone Service
• Cellular Communications
• Paging Systems
• Computer - Modem - Fax Communications

            TTI-04    Custom Calling Features

• General Discussion
• Call Waiting
• Call Forwarding
• Three Way Calling
• Speed Calling

            TTI-05    Advanced Calling Features

• Call Return
• Call Waiting
• Repeat Dialing
• Call Tracing
• Call Selector
• Call Block
• Preferred Call Forwarding
• Caller ID

            TTI-06    Other Telecommunications Products and Services

• Private Branch Exchange System (PBX)
• Central Office Based Exchange Systems
• Foreign Exchange Service
• 800 Service
• Memory Call - Voice Mail Systems
• Ringmaster Service

            TTI-07    TelCo Records Kept in the Normal Course of Business

• General Discussion
• Customer Services Records
• Subscriber Information (Published- Non-published)
• Toll Records Information
• Credit & Billing Information
• Memo or Notation Information
• Records by Target Address
• Repair History Records
• Unbilled Toll Record

            TTI-08    TelCo Records Not Kept (Volatile)

• Call Block List
• Speed Dialing List
• Call Forward Number
• Last Number Dialed
• Last Calling Number
• Accessing Target's VMS

            TTI-09    Liaison

• General Discussion
• Customer Services Department
• Network Department
• Legal Department
• Marketing Department
• Security Department
• Subpoena Compliance Department
• Annoyance Calls Department

            TTI-10    General Information

• 800 Service List
• 900 Service List
• Star (*) Code Assignments
• Carrier identification Code Assignments
• Telephone Dictionary
• Directory Assistance
• Telephone Directories

COURSE SCHEDULE:

The above timetable approximates the schedule for this course.

Instructors may choose to vary the program and any changes will be announced.