November 10 - November 14, 2008 - Los Angeles, California, USA (I&I#2008-04A)

INTRODUCTION:

All Industrial Facilities take property loss and other, civil and/or criminal incidents very seriously. They recognize fraud and other employee offenses for exactly what they are: an enemy without pity, conscience, or fear; an enemy that doesn't care whose property they take, whose business it ruins, whose body it maims or whose life it takes. Industrial fraud and other crime are an enemy that refuses to give up, one that, even when beaten to the smallest extent, can result in catastrophic proportions.

Interviewing and Interrogations in a large industrial plant is no different than those conducted by the law enforcement agencies outside the industry. The motives of the offense is what one must look at in order to prepare themselves for the investigations. Why do industrial employees commit fraud, arson, pilferage, larceny, assaults, and other crimes? The collection and evaluation of physical evidence at an incident scene is an important part of the industrial investigator's job. However, without interpersonal communication the items of physical evidence have little or no practical value. It is only when the investigator learns from other individuals, by communicating with them, how the physical evidence has meaning - in the particular frame of reference in which it was found - that the investigator has done a complete job. Therefore it is essential that the investigative personnel becomes effective communicators, i.e., that they become skillful interviewers and interrogators.

PROGRAM OBJECTIVES:

The primary objective of this forty hour "Interviews & Interrogations"  program is the development of the basic understanding and attitudes that must precede the development of skills with respect to interviewing and interrogation, as is true in all skill-developing learning situations.

Before industrial investigative personnel can hope to develop facility in interviewing and interrogation skills, and before supervisors can hope to exert effective influence on their subordinates in respect to their interviewing and interrogation techniques, they must acquaint themselves with the fundamental principles involved in interviewing and interrogation techniques and procedures used most frequently by skilled and ethical personnel.

PURPOSE

The purpose of the "Interviews & Interrogations"  program is to train attendees to ensure that they can apply a standard level of adequate and timely Security Policies and Procedures within the Interview & Interrogation environments.

Who should attend:

This informative five day program is aimed at personnel in Private Industry as well as Government Agencies who wish to improve their knowledge in Interview and Interrogation techniques and procedures.

Participants Who Complete This Course Should Be Able To:

• Know and understand the elements of danger involved in field interviews during a crisis situations.
• Discuss effective interpersonal communications and how these principles can be applied to help facilitate the interviewing process during a disturbance and/or incident investigation.
• Explain the basic strategies and techniques for calming individuals involved in a disturbance and/or incident.
• Discuss the various strategies and techniques for conducting a field interview during a disturbance and/or incident.
• Discuss the basic fundamentals of mnemonic interviewing skills.
• Explain and demonstrate how to relieve stress through self-hypnosis.
• Discuss the importance and methods of effective listening skills.
• Discuss the principles of communication, verbal and nonverbal.
• Identify and discuss the eight categories of nonverbal communications.
• Define the term "interview" explaining the differences that exist between the interview and other types of communication.
• Distinguish the difference between a direct and non-direct interview/interrogation technique.
• Differentiate between the various types of questions and persons to be interviewed/interrogated.
• Discuss and explain the proper question sequence and explain the reason for your choice.
• Identify three professional agencies that can provide personal information about the person to be interviewed/interrogated.
• Explain the difference between an interview and an interrogation and reasons for a witness being present during interviews/interrogations.
• Describe proper interview setting and basic techniques and procedures used in interviewing and Interrogations
• Plan, conduct and evaluate the legal aspects of interviews and interrogations.
• Discuss the proper techniques of acquiring information.
• List the purposes served by an oral and/or written statement.
• Discuss the proper method of recording, written and/or video taping an interview/interrogation.
• Discuss the various forms and methods of documentation used during interviews/interrogations.
• Describe the methods of taking statements from witness, victims and suspects.
• Identify rapport as a psychological phenomenon.
• Determining from the subject the appropriate rapport process.
• Establish and Identify Rapport
• Discuss Rapport Persuasion and Deception.
• Explain the various methods used in developing informants.
• Be familiar with the basic principles of informant selection, control, and interviewing process.
• Explain the responsibilities during informant utilization and the informants motive.
• Discuss the procedures used in preserving and documenting information during informant and surveillance operations.
• Explain procedures used in suspect's identification, characteristics and social routine.
• Explain and discuss the appearance and function of the surveillant.
• Discuss loose and close surveillance techniques and procedures.
• Explain and discuss fixed and mobile surveillance techniques and procedures.
• Discuss the procedures used in preserving and documenting information during surveillance operations.

Continuing Education Units (CEU):

Continuing Education Units (CEUs) are nationally recognized units in qualified programs which allow the participant to document all noncredit work completed. CEUs may be used as evidence of increased performance capabilities and for job advancement, and are recognized by many professional organizations and companies.

Certified Protection Professional (CPP) Recertification:

Documentation of attendance at these programs may be submitted to the ASIS Professional Certification Board for consideration of recertification credit by qualified Certified Protection Professionals.

NORTH CAROLINA PRIVATE PROTECTIVE SERVICES BOARD  (NCPPSB)

This "Interviews & Interrogations"  program has been reviewed and is "Approved by the North Carolina Private Protective Services Board". This Board regulates and licenses all Private Investigative, Security, & Counterintelligence activity within the State.

Principal Instructors:

G. F. Bryant Jr.;  is a member of the Electronic Crime Task Force with the Miami Division of the U. S. Secret Service.  He is an internationally recognized Physical, Operational and Technical Security Analyst, Contingency Planner and Educator with more than twenty five years of combined experience in physical & operational security, and investigation technologies. He founded Bryant & Associates to provide threat assessment, risk analysis and systems integration after serving several years as the primary technician for a governmental law enforcement agency. He teaches and consults internationally on state-of-the-art equipment, techniques, and operational procedures to managers, technicians and other security & loss prevention professionals in both government and private industry that include numerous Fortune 500 companies. The originator and developer of extensive technical, operational and managerial security & life safety programs at the university level, Mr. Bryant is active in the design, application, installation and field maintenance of Integrated Facilities Protection Systems utilizing the Total Facilities Management approach. He is a frequent speaker at international conferences and exhibitions and his articles regularly appear in various security industry publications. Mr. Bryant is an active contributor to new product development projects for many international manufactures.

Mr. Bryant served as Chairman of a Chapter of the American Society for Industrial Security (ASIS).  He is a member of the South East Florida Chapter of the Association of Contingency Planners (ACP) and the National Defense Industrial Association (NDIA). He has also been a member of the Armed Forces Communications & Electronics Association (AFCEA), The Academy of Security Educators & Trainers (ASET), the Fire Educators & Technology Section of the National Fire Protection Association (NFPA) and served on Committee F-12 on Security Systems & Equipment of the American Society for Test & Material (ASTM). Mr. Bryant contributed to a monthly column on Systems Integration in Access Control & Security Systems Integration magazine and was the Technical Editor of International Corporate Security, a magazine published in the United Kingdom. He has been appointed to the advisory boards of Defense & Security Electronics, CCTV Applications & Technology, Access Control & Security Systems Integration, Security Technology & Design and Southeast Asia Fire & Security magazines.

Marvin E. Williams, M.P.A.;  is a highly respected Criminal Justice and Fire Service instructor with a Masters Degree in Public Administration who presently serves as Director of Program Development at the World Institute for Security Enhancement. He has been the Senior Criminal Justice Instructor / Coordinator, for more than twenty years, with the Department of Justice, NC Justice Academy. Mr. Williams has developed and teaches numerous criminal investigation courses, i.e., Forensic Hypnosis, Interviewing and Interrogations, Homicide, Arson, Sexual Abuse, Rape, Narcotic, Stress Management, Case Management, Report Writing, Evidence and Evidence Custodian Procedures, etc. His techniques are distilled from years of active criminal investigations and teaching experience. Prior to the Justice Academy he served 20 years in the United States Army, 11th and 82nd Airborne Division, and Department of Army Criminal Investigations Division. He received the highest award from the Korean Government for organizing and implementing a National Drug Enforcement Program, and assisted in writing the Korean drug and Narcotic Laws. Mr. Williams organized, implemented and supervised the International Drug Enforcement Task Force in covert drug investigative activities, informant utilization and a link analysis program. While in Germany he organized and implemented an International Covert Narcotic Investigative Program which involved INTERPOL and the German National Police. He was presented the "Honor Award" by the American Federation of Police, Washington, DC for his outstanding and distinguished achievement in establishing and implementing Drug Suppression Programs, Juvenile and Child Abuse Investigation Programs, Family Counseling Programs and Public Service Activities. Mr. Williams is the author of nineteen training manuals on criminal investigations and forensic hypnosis. Law Enforcement and Fire Service Agencies are constantly requesting technical assistance from him in the following areas: Arson Investigation, Arson Task Force Concepts, Fire and Arson Cause and Origin, Evidence and Evidence Room Procedures, Investigative Case Management and Forensic Hypnosis.

Additional instruction may be provided by other faculty members, which might include:

Norman R. Bottom Jr., Ph.D.;  is a member of the Board of Advisors at the World Institute for Security Enhancement. He is an internationally respected security and loss control expert and is associated with Bryant & Associates. His career began more than twenty five years ago with the Defense Intelligence Agency. Dr. Bottom designed and staffed one of the first masters programs in security at the university level, and has taught graduate and undergraduate courses in executive protection, international security management, terrorism, industrial & institutional security, crime prevention, information security, security supervision & administration, security management and security undercover investigations.

Dr. Bottom frequently instructs before international associations, conferences and expositions on a variety of security and loss prevention topics. He has authored and reviewed numerous articles and is the author of the book " Security / Loss Control Negligence, " co-author of " Industrial Espionage: Intelligence Techniques and Countermeasures," and senior author of " Security and Loss Control," and authored " Parking Lot and garage Security Handbook, " Dr. Bottom is a faculty member of the Canadian Security Academy and is Editor of the Journal of Security Administration.

Dr. Bottom is an active member of the Academy of Criminal Justice Sciences, Association of Former Intelligence Officers, Communications Security Association, International Association of Professional Security Consultants, National Association of Legal Investigators and has been certified as a Personal Protection Specialist by the Nine Lives Associates.

Dr. Bottom is a past president of the Academy of Security Educators & Trainers which has certified him as a Certified Security Trainer (CST), and is a Certified Protection Professional (CPP) by the American Society for Industrial Security. He is also a Certified Protection Officer.

Mario C. Martinez, M.B.A., CFE, CIFI;  is an internationally recognized Consultant in Telecommunication Security with a Master of Public Administration in International Affairs. Mr. Martinez is the Director of Administration at the World Institute for Security Enhancement and retired as Director of Security for Southern Bell Telephone and Telegraph Co. directing all corporate security operations in the southern district of Florida. During his career he participated in a number of law enforcement task forces in Florida and Washington DC to enhance telecommunications technologies available for criminal investigations. During his tenure with Southern Bell he attended numerous management, technical, telecommunication, and investigative security courses. He has also developed and presented numerous programs in the areas of computer security and investigation.

Mr. Martinez is an active member of numerous associations including the American Society for Industrial Security (ASIS). He is a Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners and a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units.

Phillip A. Parker, M.A.;  is a member of the Board of Advisors at the World Institute for Security Enhancement. He is a former special agent with the Federal Bureau of Investigation. He retired as Deputy Assistant Director for Operations of the Intelligence Division, directing all counterintelligence and counter espionage investigations and operations in the United States. He has been the U.S. representative to the NATO Security Committee in Brussels and an F.B.I. representative to several INTERPOL conferences. In 1987 Mr. Parker was awarded the National Intelligence Distinguished Service Medal for exemplary accomplishments while serving as Deputy Assistant Director. He testified before and was quoted by the Stillwell Commission.

Mr. Parker presently provides investigative and security consulting through Phillip A. Parker and Associates LTD. and in association with Bryant & Associates. He possesses a Bachelors Degree from Old Dominion University and a Masters Degree from Indiana University. He is also a graduate of the National War College. Mr. Parker's security services include protection from industrial espionage, protection of classified or proprietary information, crisis management, security surveys and as an expert witness.

Mr. Parker is a member of the Society of Former Special Agents of the FBI, the Association of Former Intelligence Officers and the American Society for Industrial Security.

  Interviews & Interrogations

PROGRAM OUTLINE:

                           I&I-01    Psychological Aspects Interviews & Interrogations

- Relationship
- Using Relationship for Growth
- Change in Personal Development

                           I&I-02    Introduction to Crisis Intervention

- Introduction
- Five Major Developments in Crisis Intervention
- Safety Procedures during Crisis

                                 I&I-03    Intervention Activities

- Definitions and Principles of Crisis
- Communications during Crisis

                                 I&I-04    Intervention

           - Calming Techniques
           - Short Interview During Crisis

                                 I&I-05    Intervention

            - Effective Mediation Techniques
            - Referral Techniques and Strategies

                           I&I-06    Technical Aspects of Interviewing

           - Interviewer's Psychological Preparation    Through Mnemonic Interviewing Skills
            - Mnemonics Skills (Improving Memory)
            - Self-Hypnosis (Progressive Relaxation)

 

                                Effective Listening Skills

                           I&I-07    Listening as a Factor in Interviewing

- Types of Problem Listeners
- Ten Bad Listening Habits

and Ways of Compensation
- Good Listening Habits

                           I&I-08    Nonverbal Communications

 - Definitions
- Categories - Nonverbal Communication
- Paralanguage
- Sign language
- Action language
- Object language
- Tactile language
- Space language
- Time language

                           I&I-09    Introduction to Interviewing

- Interviewing
- Definition
- Uses of Interviews
- Qualifications of the Interviewer
- Persons to be Interviewed
- Rights of the Interviewee
- Human Factors
- Interviewer- Subject Personality Conflicts
- Persons Commonly Interviewed
- Victim(s)
- Witnesses
- Informants
- Complainants and Accusers
- Distracting Persons
- Sensation or Publicity Seekers
- Grudge-Bearing and Lying Witnesses
- False Accusers

                           I&I-10    Interview Location and Setting

 - At the Scene
- Interview Room
- Occupants
- Time factor
- Jurisdictional Requirements

                                Recording the Facts

                           I&I-11    The Interview

- Preparing for the Interview
- Planning the Interview
- Introduction and Identification
- Opening Statement
- Conducting the Interview
- Specific Approaches
- Complainant(s)
- Witnesses - Victim(s)
- Closing the Interview
- Evaluating the Interview
- The interview
- The information
- Interviewers performance

                           I&I-12    The Interrogation

- Definition and Purpose
- Making the Decision to Interrogate
- Preparing for the Interrogation
- Psychological Factors
- Commencing the Interrogation
- Conducting the Interrogation
- Recording the Facts
- Evaluating the Information
- Use of Interpreters
- Choosing the Interpreter
- Controlling the Interpreter
- Procedure for Questioning through the Interpreter

                           I&I-13    Statements and Confessions

- General
- Legal Considerations
- Types of Statements
- Narrative Form
- Question and Answer Form
- Combination Form
- Format of Statements and confessions
- Content and Preparation of Statements and Confessions
- Admissibility as Evidence
- Exclusionary Rule
- Coercion
- Unlawful Influence
- Unlawful Inducement
- Audio and Video Tape Recorded Statement

                           I&I-14    Interviewing Communication and Rapport

- Communications
- Effective Communication
- The Human Mind and the Five Commonly Identified Channels
- The Three Major Channels

        Vision - Visual representational           system
        Hearing - Auditory representational system
        Touch - Kinesthetic

 

                           I&I-15    Representational System

- Changes in the representational system
- Importance of Communications
- Rapport through Communications
- The Mind as a Computer
- The Operation of the Human

                                  I&I-16    Computer - The Brain

- Changing Sensory Operations:

                                  I&I-17    Why and How

 - Observing the Three Different Sensory Channels
- Visual Eye Movement
- Auditory Eye Movement
- Sensation eye Movement
- Purposefully Establishing Rapport
- Determining the Existence of Rapport
- Influencing Through Rapport
- The Process of Inquiry
- Aspects of Inquiry
- Control
- Plan

- Questioning: the Instrument of Inquiry

- The Interview Sequence

                           I&I-18    The Persuasion Process

- Persuasive Approaches
- The indirect approach
- The complete-file technique
- The I-know-everything technique
- The utility technique
- The quick-questioning approach
- The incentive technique
- The repetition technique
- The silent technique
- The change-of-scene technique
- Emotional techniques
- Psychological technique
- Combination of techniques

                           I&I-19    The Process of Deception

- Indicators of Dissimulation and Simulation
- Subject's Physical Symptoms as Deception Indicators
- Subject's Verbal Responses as Deception Indicators
- Advantages of Simulation and Dissimulation
- Disadvantages of Simulation and Dissimulation

                           I&I-20    Informant Utilization

- Selection of Informants
- Motives of Informants
- Informant Management and Control
- Legal Status of Informant Information

                           I&I-21    Surveillance Techniques

- Preparations and Planning
- Types of Surveillance
- Methods of Surveillance

Course Schedule:

The above timetable approximates the schedule for this course.

The instructor may choose to vary the program and any changes will be announced.

Click here for the registration form for this class: